Illusive Presents and Frontier Touring regret to announce that Keith Sweat’s upcoming concerts in Wellington and Auckland have been cancelled due to unforeseen circumstances. We sincerely apologise to those affected by this cancellation.
Keith Sweat
Those who have purchased tickets to Sweat’s Wellington Opera House concert on Friday 28 July will be refunded by Ticketek, noting the details below:
Credit & Debit Card:
Tickets purchased by credit or debit card will be refunded in full (including your ticket insurance premium, if relevant) and you do not need to take any action. Please allow up to 10 working days for the refund to appear in your account.
Cash & EFTPOS:
Patrons who purchased tickets with cash or EFTPOS can secure a full refund by posting your tickets to the following address with a note outlining your request:
Ticketek Cancelled Show
Keith Sweat
Marion Square
PO Box 6334
Wellington 6141
Those who have purchased tickets to Sweat’s concert at Auckland’s ASB Theatre on Saturday 29 July will be refunded by Ticketmaster, noting the details below.
Credit & Debit Card:
If you booked online, over the phone or at a Ticketmaster outlet with a credit card, we’re sending the funds back to the credit card you used to purchase the tickets. It can take some time to process, so please give us up to 7 days to process your refund before you start to worry.
We know credit card info can change, so if your original card has expired or is no longer valid (prepaid Visa and MasterCard included), you’ll need to get in touch with our friendly Customer Service Team on 0800 111 999 between 9am – 9pm NZST Monday to Friday, or 9am – 5pm NZST Saturday to Sunday.
Cash & EFTPOS:
If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets, and the EFTPOS card used if applicable, to make the booking. The outlet staff will help you with your refund.